Definations- Quality Related

Here, some of the definations related to Quality.

1. Quality : The totality of features and characterstics of a product or service that bear on its ability to satisfy stated or implied needs.
2. Quality Audit : A systematic and independant examination to determine whether quality activity and related results comply with planned arrangments. The audit also determine whether these arrangements are implemented effectively and are suitable to achieve objectives.
3. Quality Manual : The top level document defining the quality system.
4. Quality Plan : A document setting out the specific quality practices, resources and sequence of activities relavent to a particular product service, contract or a project.
5. Quality Policy : The overall intentions and direction of an organization regarding quality as formally expressed by top managment.
6. Quality Records - written records that are retained in accordance with requirements of ISO 9001.
7. Quality System : The organizational structure responsibilities, procedures, process and resurces for implementing quality management.